Refund policy

At Moodywear store, we’re committed to providing you with high-quality, made-to-order products. While we do not offer returns or exchanges for every case, we’re here to help if there’s a genuine issue with your order.

Returns & Replacements (If Eligible)

We gladly accept returns or offer replacements only if:

The product arrives damaged, or The size delivered is different from what you ordered 

To be eligible:

You must contact us within 7 days of delivery

The item must be unworn or unused, with original tags and packaging

You must provide:

Proof of purchase (order receipt or email confirmation)

A clear photo showing the issue

A video of the unboxing

A short description of the problem

Once your return request is reviewed and approved:

We’ll send you a return shipping label and instructions on how and where to send your package

After we receive and inspect the item, we will either:

Send a replacement at no extra cost, or

Issue a full refund, based on your preference

 

No Returns or Exchanges for Wrong Orders

As all our products are printed on demand, we do not accept returns, refunds, or exchanges if:

You changed your mind after placing the order

You ordered the wrong size

(Please double-check your order details and refer to our size chart before placing your order).

Non-Returnable Items

Unfortunately, we cannot accept returns for:

Sale items

Gift cards

Important Notes

Items sent back to us without requesting a return first will not be accepted

Returns will not be accepted after 7 days of delivery

Refunds are not applicable for incorrect customer information leading to order failure.

 

Need Help?

If you believe your item is eligible for return or replacement, please contact us at:
Contact@Moodywear.store

We’re here to help and will get back to you as soon as possible.